At Logkeys.com, we are committed to providing our customers with genuine, high-quality software keys and a reliable purchasing experience. Your satisfaction is important to us, and we want you to feel confident when making a purchase. This Refund Policy explains the conditions under which refunds are granted, the process to request a refund, and the time frame in which refunds are issued.
By making a purchase on Logkeys.com, you agree to the terms outlined in this Refund Policy. Please read it carefully before completing your order.
- Eligibility for Refunds
We take pride in delivering working, valid, and authentic product keys. However, in certain cases, you may be eligible for a refund. Refunds are typically considered under the following circumstances:
- You have received a product key that is invalid or does not work as promised.
- The product key you received cannot be activated despite following our troubleshooting instructions.
- You have been charged more than once for the same order due to a technical error.
- You have received a duplicate product key in error.
Refunds are not granted in the following situations:
- The product key has been successfully activated.
- You purchased the wrong product by mistake.
- You failed to meet the system requirements for the software.
- Your inability to use the software is due to internet or hardware issues not related to the product key.
- You request a refund after the refund time frame has expired.
- Refund Time Frame
All refund requests must be submitted within 7–10 days of your purchase date. Requests submitted after this period will not be eligible for a refund. We encourage you to test your product key immediately after purchase to ensure it works correctly.
The 7–10 day time frame is counted from the date of your order confirmation email. This ensures that any issues are reported promptly, allowing us to process your request more efficiently.
- Refund Process
If you believe you are eligible for a refund, you must follow the process below:
- Contact Us via Email – Send your refund request to [email protected].
- Provide Order Details – Include your order number, the product key you received, and a clear explanation of the issue you encountered.
- Attach Proof – If possible, include screenshots or error messages that show the activation problem or technical issue.
- Troubleshooting – Our support team may request additional steps or tests to verify the issue before approving the refund.
Once your request has been reviewed, we will notify you of the decision by email. If approved, your refund will be processed within the stated time frame.
- Refund Method
All refunds will be processed using the same payment method you used to make your purchase. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
Please note:
- Refunds are issued only via email request sent to [email protected].
- We do not process refunds through live chat, phone, or social media.
- Refunds are issued in the same currency as the original purchase.
- Digital Product Considerations
Since our products are digital software keys, we cannot accept returns in the traditional sense. Once a product key has been delivered, it is considered “used” if it has been successfully activated. For this reason, our refund policy is limited to situations where the product key cannot be used or activated due to a verified error.
We encourage customers to:
- Review product descriptions carefully before purchasing.
- Ensure your system meets all necessary requirements for the software.
- Keep your order confirmation email and product key secure.
- Duplicate or Incorrect Orders
If you accidentally placed a duplicate order or purchased the wrong product, contact us immediately at [email protected]. If the product key has not been delivered or activated, we can process a refund or replacement. However, if the key has already been delivered and activated, the order will not be eligible for a refund.
- Fraud Prevention and Abuse
To maintain fairness for all customers, Logkeys.com reserves the right to decline a refund request if we suspect abuse, fraud, or a violation of our terms of service. Refunds will not be issued to customers who attempt to use multiple product keys without payment or who have engaged in unauthorized transactions.
- Technical Support Before Refund
Our support team is always ready to help you resolve any activation issues. In most cases, product key problems can be solved with simple troubleshooting. Before processing a refund, we may attempt the following:
- Providing step-by-step activation guidance.
- Supplying an alternative product key if the first one is invalid.
- Offering technical advice to resolve compatibility issues.
If we cannot resolve the problem through support, your refund request will be processed according to the terms of this policy.
- How Long Refunds Take
Once a refund is approved, it will be processed within 7–10 business days. The exact time it takes for the funds to appear in your account may vary depending on your payment provider.
We will send you an email confirmation once your refund has been initiated.
- Contact Information
If you have any questions about our Refund Policy or wish to request a refund, please contact us at:
Email: [email protected]
Website: www.logkeys.com
- Policy Updates
Logkeys.com reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review our policies regularly to stay informed about your rights and obligations.
Last Updated: 14-08-2025
By purchasing from Logkeys.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.